Returns Policy
We want you to love your piece as much as we loved making it, if it's not right please feel free to reach out to us to see what can be done. As most of our pieces are custom made/sized, refunds are generally not offered, but we are happy to facilitate exchanges for items of equal value within 14 days of purchase (excluding custom made).Β
Warranty InformationΒ
We have a lifetime manufacturing warranty on all of our products. This warranty does not coverΒ normal wear and tear. As all of products are made locally in South Australia please return to the below address for assessment/repair.
Prior to returning please email hello@luxebywest.com.au to discuss the return process and understand any possible warranty issues.Β
Return costs, insurance and fee'sΒ are at the senders liability and cost.Β
Phone: 0402204669 or +61402204669
Luxe by WestΒ
Po Box 3 Seaton SA 5023